Home Service process
How the TV Repair Process Works
From first message to diagnosis and service record, here is what customers should expect.
Doorstep diagnosisClear estimate before repairUp to 90-day service warranty*
Share the symptom
Send brand, screen size, location and what the TV is doing. A photo or short video may help.
Confirm availability
The team confirms whether a technician can visit your area and the expected scheduling window.
On-site diagnosis
The technician inspects power, display behaviour, boards, connectors, ports and software as relevant.
Approve the estimate
Labour and parts are discussed before chargeable repair work begins.
Repair and test
The repaired function is tested. Some complex faults or unavailable parts may require workshop time.
Keep the service record
Save the invoice or message showing the work and any warranty terms.
Safety: do not open a television or touch internal parts. TVs can retain dangerous electrical charge even after being unplugged.